Privacy Policy

Wilsoft Solution Inc., Shawinigan (Quebec), Canada, is responsible for the personal information processed by the Wilsoft Go app and website.

• Person in charge of the protection of personal information: the person with the highest authority at Wilsoft Solution Inc. holds this role. Contact: contact@wilsoftsolution.ca.

This policy complies with Quebec's Act respecting the protection of personal information in the private sector (as amended by Law 25) and, where it applies, the Personal Information Protection and Electronic Documents Act (PIPEDA).

• Account: first and last name, email, phone, province or region, language, login identifiers (including Apple or Google if you use them).
• Profile: profile photo (optional), average rating and reviews received.
• Verification: identity documents and information, when you ask to be verified; for drivers, vehicle make, model, colour, plate and photo.
• Listings, trips and parcels: parcel description, departure and arrival locations you enter, dates, times, seats, prices, statuses and timestamps.
• Parcel recipient: name and phone number, entered by the sender.
• Communications: messages between users, proof photos before and after delivery, messages sent to our support.
• Payment: amounts, currency, fees, taxes, status, payment method and last four digits of the card. Full card details and, for payouts, bank details are handled by our payment provider, not by Wilsoft.
• Technical: device identifier, notification token, app version, crash reports and error logs.
• Preferences: whether you want to receive promotional notifications.

We do not continuously collect your GPS location: locations are those you enter.

• Providing the service: account, listings, bookings, tracking, messages, receipts.
• Payments: payments, payouts, refunds, accounting and tax obligations.
• Safety: verification, fraud and abuse prevention, handling reports and disputes.
• Improvement: error diagnosis, performance, support.
• Communications: notifications about your bookings and, if you agree, promotional notifications.

We do not sell your data and do not use it for targeted advertising in the app.

• Other users: only what is useful for the match (first name, photo, rating, reviews, vehicle, places and times), then what is needed to meet once the booking is confirmed.
• Supabase: hosting of the database, files and authentication.
• Stripe: payments, payouts and refunds.
• Resend: sending automated emails (confirmations, payments, refunds).
• Google Firebase: push notifications and crash reports.
• Apple and Google: sign-in, if you choose those accounts, and app distribution.
• Vercel: website hosting.
• OpenAI: the website's advertising measurement pixel, only if you accept it.
• Authorities: where required by law, or to protect a person's life or safety.

The sender can share a tracking link (wilsoftgo.wilsoftsolution.ca/suivi/…). The link contains a random code and only shows the status, departure and arrival cities and provinces, dates and the carrier's first name. It never shows an address, phone number, recipient's name, last name or identifier. Anyone with the link can see this information: share it only with the recipient.

• Statistics: we count views and clicks on each listing. For a visitor who is not signed in, no identity is recorded. For a signed-in user, only the internal identifier is recorded; it is never shown to businesses or to the teams who view the statistics.
• Businesses: they only receive totals (number of views and clicks).
• External sites: a site opened from the directory applies its own privacy policy.
• Listing requests: we use the business's and contact person's details to process the request, send the payment link and manage the listing.

Wilsoft is located in Quebec. Our providers (Supabase, Stripe, Resend, Google Firebase, Vercel, OpenAI) may process information outside Quebec and Canada, including in the United States. These disclosures are governed by contractual protection commitments, and we take the level of protection into account before making them.

• Account and profile: as long as your account is active. After the account is deleted, this data is deleted or anonymised, except as stated below.
• Transactions and receipts: for the period required by tax laws (generally six years after the end of the tax year concerned).
• Identity verification, messages and proof photos: for as long as needed for the safety of the service and to handle disputes, then deleted with the account (subject to the archive described below).
• Archive after your account is deleted: when you delete your account, your information is no longer used; an archive is kept securely, with limited access, for as long as the law requires (in particular for accounting, taxes, fraud prevention and disputes), for no more than 7 years (10 years for accounting records where the law requires it), and is then destroyed.
• Dispute, fraud or request from authorities: relevant data is kept until the end of the proceedings and of the legal limitation periods.
• Website: market cookie (wg_locale) 30 days; choice about advertising cookies 6 months.
• Directory statistics: kept as totals.

We take reasonable measures to protect your data: limited access, encrypted connections, access rules in the database. In the event of a confidentiality incident, we record it and, if it presents a risk of serious injury, we notify the Commission d'accès à l'information and the people concerned, as required by law.

• Access and correction: obtain your information and have it corrected.
• Withdrawal of consent: withdraw consent you gave, for example for promotional notifications.
• Deletion and de-indexing: ask for information to be deleted or no longer disseminated where the law allows. You can also delete your account in the app.
• Portability: receive your information in a structured, commonly used technological format.

Write to contact@wilsoftsolution.ca. We reply within 30 days and may ask you to confirm your identity. You may file a complaint with Quebec's Commission d'accès à l'information (cai.gouv.qc.ca) or, outside Quebec, with the Office of the Privacy Commissioner of Canada (priv.gc.ca).

• Booking notifications: sent when useful (booking, payment, message, departure reminder).
• Promotional notifications: limited in number and never at night; you can turn them off at any time in your profile.
• Website: a functional cookie (wg_locale) remembers your market. OpenAI's ad measurement pixel only loads after you accept; refusing has no effect on the site. You can change your mind with the "Cookies" link at the bottom of the page.

The app automatically calculates suggested prices, caps and refunds using fixed, published rules. No account suspension is decided in a fully automated way: a person reviews each case.

The service is for people aged 18 or older. We do not knowingly collect data about minors. If you believe a minor has given us data, write to us at contact@wilsoftsolution.ca and we will delete it.

We may update this policy. The update date appears at the top of the page. For a significant change, we notify you in the app or by email.